Terms & Conditions Terms & Conditions

Croatia Records d.d., Makarska 3, 10040 Zagreb, OIB:45495790992 is a service provider (owner) of the website croatia-records.myshopify.com.

   CONDITIONS OF USE

How to find a product that interests you?

When you get to the home page of our store, you will see products that we have specially singled out for you. Use the search engine for a quick search. We have organized products for you into certain categories, ie subcategories, so that you can more easily view our offer.

When you want more product information, click on the product image to open the desired product page with additional information (price, format, playlist).

How to buy?

Below the desired product, select the "Add to cart" button or click on the product image, after which a page with additional information will open and you will find the "Add to cart" button.

Before you decide to buy, you can change the contents of your cart at any time by clicking on "cart". You can increase or decrease the amount of each product in the cart or delete the product. After each change, it is necessary to click on "Update Shopping Cart".

When you have filled the cart with the desired products, click on "proceed to checkout". If you have not logged in as an already registered user, you can register as a new user and fill out your profile in this step. In the profile you can save one address for delivery of invoices and several addresses for delivery of goods. If you have not entered any delivery addresses, the delivery address of the invoice will be used.

After successful registration, you will be able to choose the desired method of payment and delivery. Once you have selected, click "complete order".

Now you will need to select the type of credit card you are paying with (VISA, MasterCard, Maestro, Diners and Discover) on the secure page of CorvusPay and enter the required information. When you click BUY, you will see a confirmation of your order and you will receive a confirmation to your email.

Note: Your card is not currently charged for the amount listed. The data has been verified and your cost has been announced. When we prepare your shipment, before handing it over to the courier service, we will charge the transaction for the required amount (may be equal to or less authorized if for some reason we sent you only part of the order in agreement with you, or if we announced a special discount).

Collection / authorization on the territory of the Republic of Croatia:

For customers from Croatia, payment is made in HRK.
Payment by credit card (VISA, MasterCard, Maestro, Diners and Discover) is made through the CorvusPay system, which guarantees the security of your online purchase.


Delivery:

When we receive your order, we will deliver the ordered goods to Hrvatska Pošta for delivery within one to two working days. If for some reason we are unable to deliver the order, we will send you an email.

Collection / authorization from abroad:

Payment by credit card (VISA, MasterCard, Maestro, Diners and Discover) is made through the CorvusPay system, which guarantees the security of your online purchase.

Payment is made for Croatia in the domicile currency (Croatian kuna). The amount charged to your card is obtained by converting the price from US $ to Croatian kuna according to the exchange rate of the CROATIAN NATIONAL BANK. When debiting your card, the same amount is converted into your domicile currency according to the same exchange rate of card associations. Due to the conversion, there may be a deviation from the price listed on our shop.

   DELIVERY, RETURN AND COMPLAINTS

Protection of confidential data:

On Croatia Records online shop, we are committed to protecting the privacy of all our customers. We collect only the necessary, basic information about customers / users and inform customers about how to use them. All user data is strictly kept and is only available to employees who need this data to do the job. All Croatia Records online shop employees and business partners are responsible for respecting the principles of privacy protection.

Delivery

We offer delivery by mail to customers from abroad. We will send your package the same, and no later than the next working day. Delivery times depend on the type of service and destination you choose (HP for Europe, HP Airplane Worldwide). The shipping cost depends on the total weight of the shipment, and will be automatically calculated before you confirm the order. (The price of delivery includes the price of postage, the price of customs and forwarding costs).

Unilateral termination of the contract of sale

Unilateral termination of the contract is possible within 14 days from the date of receipt of the shipment, without giving a reason. These are a few simple steps, and filling out the Form for unilateral termination of a distance sales contract and packing the product in a box with the said contract are the first in a series of these steps. The condition of termination of the said contract is that the purchased goods have not been used - if the use (impairment) has occurred, the supplier will, upon receipt of the returned goods in the warehouse, assess the condition of the goods according to visible signs of use and determine the percentage of refund. We do not refund the amount of postage, but if the products are defective, then we also refund the amount of postage (more in the "Complaints" section). After filling in the form for termination of the contract, send it to us via e-mail address webshop@crorec.hr or by mail to Croatia Records d.d., Makarska 3,10040 Zagreb, together with the product / s (costs of returning the goods are borne by the buyer). We will then contact you and arrange a refund details. We refund the payment to the account, whether you have previously paid by cash on delivery or via the CorvusPay system, and only after receipt of the returned goods.


Complaints

When the courier brings you the shipment, check it. If the products are damaged in transport, you are not obliged to sign and pick up the shipment. The courier will return the damaged shipment to us and a new one will be sent to you. To expedite the delivery of a new shipment, you can send us an email about the damaged shipment. If the contents of the shipment do not match the order or the product is defective, return it to us and we will send you the correct products at our expense or make a refund, including the amount of postage.

   PRIVACY POLICY

This Privacy Statement refers to the confidentiality of personal data collected in the process of registration of Customers of the website croatia-records.myshopify.com or in the process of registration of the User of the notification of products and actions of the Website  croatia-records.myshopify.com. This Privacy Statement is an integral part of the General Terms and Conditions of Croatia Records d.d., OIB: 45495790992.

Croatia Records d.d. as a service provider of the website croatia-records.myshopify.com adheres to the applicable regulations in order to protect the privacy of its customers or users, and in particular the General Regulation on the protection of personal data of the EU. This document describes how the processing manager of Croatia Records d.d. Makarska 3, 10040 Zagreb (hereinafter Croatia Records d.d.) processes personal data. Customers of the website croatia-records.myshopify.com (hereinafter referred to as Customers) or Users receiving notifications of products and promotions croatia-records.myshopify.com (hereinafter referred to as Users) are instructed to read everything listed on this page in order to better understand what data Croatia Records d.d. collects and processes, for what purpose, on what legal basis, with whom and why it shares them, what protective measures it implements, and what are your rights regarding access to personal data, correction, deletion and your right to object. Any Buyer or User who has any questions regarding personal data can send an e-mail to webshop@crorec.hr.

By accepting this Privacy Statement by clicking on the Customer's registration or logging in to the website by the User receiving the notification of products and promotions croatia-records.myshopify.com, the Customer or User confirms that he has read, understood and agrees to the processing of personal data as determined by this Statement.

What type of personal data is collected and processed by Croatia Records d.d. via the website croatia-records.myshopify.com?

When registering a person for the Buyer of the croatia-records.myshopify.com, Croatia Records d.d. will ask the prospective Customer to provide certain information about himself (personal data) such as name and surname, address (including postal code), e-mail address, telephone number, username and password. The customer confirms that he agrees to save the changes by processing personal data by clicking on the button. When registering a person for the User of the notification of products and promotions croatia-records.myshopify.com Website, Croatia Records d.d. will ask the future User to enter an e-mail address. Providing personal data is the decision of the Buyer or the User. If the Buyer, ie the User, does not provide the required mandatory information for a certain activity that requires them, he will not be allowed to engage in such activity, because without this information the activity will not be technically feasible. In addition to this data, we automatically collect data from your computer, which may include an IP address, and there are situations where we automatically collect other types of data such as the date and time of access to the website croatia-records.myshopify.com, information about the browser you use as and about your computer's operating system and application version and language settings. We may also collect information about clicks and croatia-records.myshopify.com pages displayed to you. Croatia Records d.d. recommends Customers to take care of their login password for the user account of the website croatia-records.myshopify.com. We recommend combining uppercase and lowercase letters and numbers when choosing a character combination for a password, and be sure to use a password of at least six characters. We recommend changing the password periodically (at least once a year).

For what purpose Croatia Records d.d. collects and processes personal data?

Croatia Records d.d. collects and processes the personal data of the Buyer of the website croatia-records.myshopify.com in order to conduct a secure authentication of customers accessing the website croatia-records.myshopify.com, the implementation of contracts for the purchase of goods or services, delivery of goods to the Buyer, communication with the Buyer, any legal proceedings in addition to the realization of the contract, we partly apply automated processing processes in order to constantly improve our processes in the interest of customers, to make the offer for the customer more individual and to adapt their offer of products and services to the habits and needs of customers. Croatia Records d.d. collects and processes the personal data of the User of the notification of products and actions for the purpose of sending notifications, invites to participate in contests via e-mail, social networks or other communication channels to which you have previously applied, any legal proceedings related to the contract, creating a user profile with the aim of receiving individual information, market research and improving the efficiency and quality of our services. We do not collect data on children. If we are satisfied that such data has been transferred to us without the consent of the parents or guardians of children under the age of 16, we will remove it without delay.

Croatia Records d.d., Makarska 3, 10040 Zagreb, OIB:45495790992 is a service provider (owner) of the website croatia-records.myshopify.com.

   CONDITIONS OF USE

How to find a product that interests you?

When you get to the home page of our store, you will see products that we have specially singled out for you. Use the search engine for a quick search. We have organized products for you into certain categories, ie subcategories, so that you can more easily view our offer.

When you want more product information, click on the product image to open the desired product page with additional information (price, format, playlist).

How to buy?

Below the desired product, select the "Add to cart" button or click on the product image, after which a page with additional information will open and you will find the "Add to cart" button.

Before you decide to buy, you can change the contents of your cart at any time by clicking on "cart". You can increase or decrease the amount of each product in the cart or delete the product. After each change, it is necessary to click on "Update Shopping Cart".

When you have filled the cart with the desired products, click on "proceed to checkout". If you have not logged in as an already registered user, you can register as a new user and fill out your profile in this step. In the profile you can save one address for delivery of invoices and several addresses for delivery of goods. If you have not entered any delivery addresses, the delivery address of the invoice will be used.

After successful registration, you will be able to choose the desired method of payment and delivery. Once you have selected, click "complete order".

Now you will need to select the type of credit card you are paying with (VISA, MasterCard, Maestro, Diners and Discover) on the secure page of CorvusPay and enter the required information. When you click BUY, you will see a confirmation of your order and you will receive a confirmation to your email.

Note: Your card is not currently charged for the amount listed. The data has been verified and your cost has been announced. When we prepare your shipment, before handing it over to the courier service, we will charge the transaction for the required amount (may be equal to or less authorized if for some reason we sent you only part of the order in agreement with you, or if we announced a special discount).

Collection / authorization on the territory of the Republic of Croatia:

For customers from Croatia, payment is made in HRK.
Payment by credit card (VISA, MasterCard, Maestro, Diners and Discover) is made through the CorvusPay system, which guarantees the security of your online purchase.


Delivery:

When we receive your order, we will deliver the ordered goods to Hrvatska Pošta for delivery within one to two working days. If for some reason we are unable to deliver the order, we will send you an email.

Collection / authorization from abroad:

Payment by credit card (VISA, MasterCard, Maestro, Diners and Discover) is made through the CorvusPay system, which guarantees the security of your online purchase.

Payment is made for Croatia in the domicile currency (Croatian kuna). The amount charged to your card is obtained by converting the price from US $ to Croatian kuna according to the exchange rate of the CROATIAN NATIONAL BANK. When debiting your card, the same amount is converted into your domicile currency according to the same exchange rate of card associations. Due to the conversion, there may be a deviation from the price listed on our shop.

   DELIVERY, RETURN AND COMPLAINTS

Protection of confidential data:

On Croatia Records online shop, we are committed to protecting the privacy of all our customers. We collect only the necessary, basic information about customers / users and inform customers about how to use them. All user data is strictly kept and is only available to employees who need this data to do the job. All Croatia Records online shop employees and business partners are responsible for respecting the principles of privacy protection.

Delivery

We offer delivery by mail to customers from abroad. We will send your package the same, and no later than the next working day. Delivery times depend on the type of service and destination you choose (HP for Europe, HP Airplane Worldwide). The shipping cost depends on the total weight of the shipment, and will be automatically calculated before you confirm the order. (The price of delivery includes the price of postage, the price of customs and forwarding costs).

Unilateral termination of the contract of sale

Unilateral termination of the contract is possible within 14 days from the date of receipt of the shipment, without giving a reason. These are a few simple steps, and filling out the Form for unilateral termination of a distance sales contract and packing the product in a box with the said contract are the first in a series of these steps. The condition of termination of the said contract is that the purchased goods have not been used - if the use (impairment) has occurred, the supplier will, upon receipt of the returned goods in the warehouse, assess the condition of the goods according to visible signs of use and determine the percentage of refund. We do not refund the amount of postage, but if the products are defective, then we also refund the amount of postage (more in the "Complaints" section). After filling in the form for termination of the contract, send it to us via e-mail address webshop@crorec.hr or by mail to Croatia Records d.d., Makarska 3,10040 Zagreb, together with the product / s (costs of returning the goods are borne by the buyer). We will then contact you and arrange a refund details. We refund the payment to the account, whether you have previously paid by cash on delivery or via the CorvusPay system, and only after receipt of the returned goods.


Complaints

When the courier brings you the shipment, check it. If the products are damaged in transport, you are not obliged to sign and pick up the shipment. The courier will return the damaged shipment to us and a new one will be sent to you. To expedite the delivery of a new shipment, you can send us an email about the damaged shipment. If the contents of the shipment do not match the order or the product is defective, return it to us and we will send you the correct products at our expense or make a refund, including the amount of postage.

   PRIVACY POLICY

This Privacy Statement refers to the confidentiality of personal data collected in the process of registration of Customers of the website croatia-records.myshopify.com or in the process of registration of the User of the notification of products and actions of the Website  croatia-records.myshopify.com. This Privacy Statement is an integral part of the General Terms and Conditions of Croatia Records d.d., OIB: 45495790992.

Croatia Records d.d. as a service provider of the website croatia-records.myshopify.com adheres to the applicable regulations in order to protect the privacy of its customers or users, and in particular the General Regulation on the protection of personal data of the EU. This document describes how the processing manager of Croatia Records d.d. Makarska 3, 10040 Zagreb (hereinafter Croatia Records d.d.) processes personal data. Customers of the website croatia-records.myshopify.com (hereinafter referred to as Customers) or Users receiving notifications of products and promotions croatia-records.myshopify.com (hereinafter referred to as Users) are instructed to read everything listed on this page in order to better understand what data Croatia Records d.d. collects and processes, for what purpose, on what legal basis, with whom and why it shares them, what protective measures it implements, and what are your rights regarding access to personal data, correction, deletion and your right to object. Any Buyer or User who has any questions regarding personal data can send an e-mail to webshop@crorec.hr.

By accepting this Privacy Statement by clicking on the Customer's registration or logging in to the website by the User receiving the notification of products and promotions croatia-records.myshopify.com, the Customer or User confirms that he has read, understood and agrees to the processing of personal data as determined by this Statement.

What type of personal data is collected and processed by Croatia Records d.d. via the website croatia-records.myshopify.com?

When registering a person for the Buyer of the croatia-records.myshopify.com, Croatia Records d.d. will ask the prospective Customer to provide certain information about himself (personal data) such as name and surname, address (including postal code), e-mail address, telephone number, username and password. The customer confirms that he agrees to save the changes by processing personal data by clicking on the button. When registering a person for the User of the notification of products and promotions croatia-records.myshopify.com Website, Croatia Records d.d. will ask the future User to enter an e-mail address. Providing personal data is the decision of the Buyer or the User. If the Buyer, ie the User, does not provide the required mandatory information for a certain activity that requires them, he will not be allowed to engage in such activity, because without this information the activity will not be technically feasible. In addition to this data, we automatically collect data from your computer, which may include an IP address, and there are situations where we automatically collect other types of data such as the date and time of access to the website croatia-records.myshopify.com, information about the browser you use as and about your computer's operating system and application version and language settings. We may also collect information about clicks and croatia-records.myshopify.com pages displayed to you. Croatia Records d.d. recommends Customers to take care of their login password for the user account of the website croatia-records.myshopify.com. We recommend combining uppercase and lowercase letters and numbers when choosing a character combination for a password, and be sure to use a password of at least six characters. We recommend changing the password periodically (at least once a year).

For what purpose Croatia Records d.d. collects and processes personal data?

Croatia Records d.d. collects and processes the personal data of the Buyer of the website croatia-records.myshopify.com in order to conduct a secure authentication of customers accessing the website croatia-records.myshopify.com, the implementation of contracts for the purchase of goods or services, delivery of goods to the Buyer, communication with the Buyer, any legal proceedings in addition to the realization of the contract, we partly apply automated processing processes in order to constantly improve our processes in the interest of customers, to make the offer for the customer more individual and to adapt their offer of products and services to the habits and needs of customers. Croatia Records d.d. collects and processes the personal data of the User of the notification of products and actions for the purpose of sending notifications, invites to participate in contests via e-mail, social networks or other communication channels to which you have previously applied, any legal proceedings related to the contract, creating a user profile with the aim of receiving individual information, market research and improving the efficiency and quality of our services. We do not collect data on children. If we are satisfied that such data has been transferred to us without the consent of the parents or guardians of children under the age of 16, we will remove it without delay.